Loaded Dice Staff Handbook

Everything you need to run the shop — procedures, policies and how-tos, all in one place. Use the search box (top right) or the menu on the left to find what you need.

21 procedures across 10 sections.

Start Here

Using This Handbook How the handbook works and how to find things. Who to Ask — Key Contacts Who's responsible for what, and emergency contacts.

Opening & Closing

Opening the Shop Morning open checklist: alarm, lights, till float. Closing & Cashing Up End-of-day close down and cashing up.

Till & Payments

Using the Till Ringing up sales and handling payments. Refunds & Returns Processing refunds, exchanges and returns. Gift Cards & Vouchers Selling and redeeming gift cards.

Shopify & Online Orders

Processing Web Orders Picking, packing and dispatching online orders. Click & Collect Preparing and handing over collection orders. Pre-orders How pre-orders are taken, held and released.

Stock & Suppliers

Receiving Deliveries Checking in and booking stock deliveries. Weekly Stock Count Running the weekly count and fixing discrepancies.

Events & In-Store Gaming

Running a Game Night Setting up and hosting a regular game night. Tournament Setup Booking, prizes and running a tournament.

Customer Service

House Style & Tone How we talk to customers, in person and online. Handling Complaints Turning a complaint into a happy customer.

HR & People

Booking Holiday How to request and approve time off. Reporting Sickness What to do when you're too ill to work.

Health & Safety

Fire Procedure Evacuation, assembly point and roll call. First Aid & Incident Reporting First aiders, the kit, and logging incidents.

Marketing

Posting to Social Media House rules for Instagram, Facebook and TikTok.